Smart Check | COMPUTERISED MAINTENANCE MANAGEMENT SYSTEM

Add Security Sla

SECURITY SLA TRACKER
Security & Fire Services			Year	Month
1	Incident	Incident Free Environment	Incident at site due to security lapse not more than 2 times
2	Fire fighting	Fire Fighting Preparedness	Not found trained.Allowed one incident per month
3	Fire fighting Equipment	Report of absence/ Malfunction of fire fighting equipment	Report (Written) to PM team for rectifications.
4	Fire equpment handling	Basic requirement for handling fire fighting equipment.	Failure at Every incident
5	Emergency Response	Emergency situations awareness and ability of timely response	Every incident will be counted
6	Safety	Fire safety guidelines not followed	Every incident will be counted
7	Theft	Theft of property	Due to lack of dereliction of security staff
8	Visitor Management	Management of Visitors, parking and boom barrier gates	More than two incidents in month where process not followed
9	Elevator Intercom Management	Recording and Handling of elevator intercom	More than one incident in a month or process not followed
10	Staff availability	Deficiency from agreed minimum manpower - 95%	More than two incidents' in a month shall be considered, subjected to pre intemation required for NON SEZ guards deployment once in a month is allowed
11	Etiquette & Politeness	Etiquette by staff and Politeness	More than one incident in a month
12	Grooming	Grooming	Not groomed more than two incident in a month
13	Document maintenance	Maintain the records correctly	Not more than two incident in a month
14	Integrity and Decepline	Guards must follow highest integrity level and deceplain at all times	Not allowed single time
15	Training schedules	Training schedules must followed by the agency with prior information to the client through mail and followed by training report	Deviation Not more than two times in Quarter
16	Parking Management	Parking management should be followed as per the occupant allotment	No Deviations
17	Guard Specification	Must be 10th Passed with 5.6' with 1 year minimum experience in relevant zone	No Deviations
18	CCTV Monitoring	Monitoring to be close and report the incident in the event of record failure report client and vendor	No Deviations
19	Security inventory Management	Security Material inventory to be maintained and report on weekly basis	No Deviations
20	Customer Feed back	Monthly feed back on security	Customer Feedback > 85%
			Sub Total
Person each time found deployment should not be consider for attendance.
Notes: 1. 5S Implemention to be implementated on are before 25.02.2022 2. Mobile to be restricated for gurds 3. Common area Work has to be your uder 4. Digital Trainings to be implement 5. Returnable gate Pass update in Smartcheck 6. Fire Safety Audit Updated Status 7. Mock Drill Schedule date 8. Atlas pending Work to be done 9. Staire case - B Safety Net Inspection 10. Petrolling reister unable to maintaining 11. Required Singages to be review 12. Hydrant system to be check weekly once 13. Pump Room Inspection registar
1	Performance measurement would be carried out on monthly.
2	Daily reports , Incident reprot, VIP and Client visits must be recoreded in coordination with IPC
3	The penalty imposed / incentive awarded would be based on performance measurement rating obtained.
4	The performance would be measure by the Sohini tech park or their representative along with the operations team
5	Vendor performance shall be measured by Sohini Tech Park or their representatives. If the service providers not secured 75% for 2 back to back months warning letter will be issued
6	Penalty / incentive slabs would be as follows:
	Scoring	Deduction
	50-46	No deduction
	45-41	5% deduction in management fee
	40-31	10% deduction in management fee

Security Sla Details

SECURITY SLA TRACKER
Security & Fire Services			Year1003		Month1003
1	Incident	Incident Free Environment	Incident at site due to security lapse not more than 2 times	1003	Floor Cleaning	Floor Cleaning
2	Fire fighting	Fire Fighting Preparedness	Not found trained.Allowed one incident per month	1003	Floor Cleaning	Floor Cleaning
3	Fire fighting Equipment	Report of absence/ Malfunction of fire fighting equipment	Report (Written) to PM team for rectifications.	1003	Floor Cleaning	Floor Cleaning
4	Fire equpment handling	Basic requirement for handling fire fighting equipment.	Failure at Every incident	1003	Floor Cleaning	Floor Cleaning
5	Emergency Response	Emergency situations awareness and ability of timely response.	Every incident will be counted	1003	Floor Cleaning	Floor Cleaning
6	Safety	Fire safety guidelines not followed	Every incident will be counted	1003	Floor Cleaning	Floor Cleaning
7	Theft	Theft of property	Due to lack of dereliction of security staff	1003	Floor Cleaning	Floor Cleaning
8	Visitor Management	Management of Visitors, parking and boom barrier gates	More than two incidents in month where process not followed	1003	Floor Cleaning	Floor Cleaning
9	Elevator Intercom Management	Recording and Handling of elevator intercom	More than one incident in a month or process not followed	1003	Floor Cleaning	Floor Cleaning
10	Staff availability	Deficiency from agreed minimum manpower - 95%	More than two incidents' in a month shall be considered, subjected to pre intemation required for NON SEZ guards deployment once in a month is allowed	1003	Floor Cleaning	Floor Cleaning
11	Etiquette & Politeness	Etiquette by staff and Politeness	More than one incident in a month	1003	Floor Cleaning	Floor Cleaning
12	Grooming	Grooming	Not groomed more than two incident in a month	1003	Floor Cleaning	Floor Cleaning
13	Document maintenance	Maintain the records correctly	Not more than two incident in a month	1003	Floor Cleaning	Floor Cleaning
14	Integrity and Decepline	Guards must follow highest integrity level and deceplain at all times	Not allowed single time	1003	Floor Cleaning	Floor Cleaning
15	Training schedules	Training schedules must followed by the agency with prior information to the client through mail and followed by training report	Deviation Not more than two times in Quarter	1003	Floor Cleaning	Floor Cleaning
16	Parking Management	Parking management should be followed as per the occupant allotment	No Deviations	1003	Floor Cleaning	Floor Cleaning
17	Guard Specification	Must be 10th Passed with 5.6' with 1 year minimum experience in relevant zone	No Deviations	1003	Floor Cleaning	Floor Cleaning
18	CCTV Monitoring	Monitoring to be close and report the incident in the event of record failure report client and vendor	No Deviations	1003	Floor Cleaning	Floor Cleaning
19	Security inventory Management	Security Material inventory to be maintained and report on weekly basis	No Deviations	1003	Floor Cleaning	Floor Cleaning
20	Customer Feed back	Monthly feed back on security	Customer Feedback > 85%	1003	Floor Cleaning	Floor Cleaning
			Sub Total	1003	Floor Cleaning	Floor Cleaning
Person each time found deployment should not be consider for attendance.
Notes: 1. 5S Implemention to be implementated on are before 25.02.2022 2. Mobile to be restricated for gurds 3. Common area Work has to be your uder 4. Digital Trainings to be implement 5. Returnable gate Pass update in Smartcheck 6. Fire Safety Audit Updated Status 7. Mock Drill Schedule date 8. Atlas pending Work to be done 9. Staire case - B Safety Net Inspection 10. Petrolling reister unable to maintaining 11. Required Singages to be review 12. Hydrant system to be check weekly once 13. Pump Room Inspection registar
1	Performance measurement would be carried out on monthly.
2	Daily reports , Incident reprot, VIP and Client visits must be recoreded in coordination with IPC
3	The penalty imposed / incentive awarded would be based on performance measurement rating obtained.
4	The performance would be measure by the Sohini tech park or their representative along with the operations team
5	Vendor performance shall be measured by Sohini Tech Park or their representatives. If the service providers not secured 75% for 2 back to back months warning letter will be issued
6	Penalty / incentive slabs would be as follows:
	Scoring	Deduction
	50-46	No deduction
	45-41	5% deduction in management fee
	40-31	10% deduction in management fee

Edit Security Sla

SECURITY SLA TRACKER
Security & Fire Services			Year	Month
1	Incident	Incident Free Environment	Incident at site due to security lapse not more than 2 times
2	Fire fighting	Fire Fighting Preparedness	Not found trained.Allowed one incident per month
3	Fire fighting Equipment	Report of absence/ Malfunction of fire fighting equipment	Report (Written) to PM team for rectifications.
4	Fire equpment handling	Basic requirement for handling fire fighting equipment.	Failure at Every incident
5	Emergency Response	Emergency situations awareness and ability of timely response	Every incident will be counted
6	Safety	Fire safety guidelines not followed	Every incident will be counted
7	Theft	Theft of property	Due to lack of dereliction of security staff
8	Visitor Management	Management of Visitors, parking and boom barrier gates	More than two incidents in month where process not followed
9	Elevator Intercom Management	Recording and Handling of elevator intercom	More than one incident in a month or process not followed
10	Staff availability	Deficiency from agreed minimum manpower - 95%	More than two incidents' in a month shall be considered, subjected to pre intemation required for NON SEZ guards deployment once in a month is allowed
11	Etiquette & Politeness	Etiquette by staff and Politeness	More than one incident in a month
12	Grooming	Grooming	Not groomed more than two incident in a month
13	Document maintenance	Maintain the records correctly	Not more than two incident in a month
14	Integrity and Decepline	Guards must follow highest integrity level and deceplain at all times	Not allowed single time
15	Training schedules	Training schedules must followed by the agency with prior information to the client through mail and followed by training report	Deviation Not more than two times in Quarter
16	Parking Management	Parking management should be followed as per the occupant allotment	No Deviations
17	Guard Specification	Must be 10th Passed with 5.6' with 1 year minimum experience in relevant zone	No Deviations
18	CCTV Monitoring	Monitoring to be close and report the incident in the event of record failure report client and vendor	No Deviations
19	Security inventory Management	Security Material inventory to be maintained and report on weekly basis	No Deviations
20	Customer Feed back	Monthly feed back on security	Customer Feedback > 85%
			Sub Total
Person each time found deployment should not be consider for attendance.
Notes: 1. 5S Implemention to be implementated on are before 25.02.2022 2. Mobile to be restricated for gurds 3. Common area Work has to be your uder 4. Digital Trainings to be implement 5. Returnable gate Pass update in Smartcheck 6. Fire Safety Audit Updated Status 7. Mock Drill Schedule date 8. Atlas pending Work to be done 9. Staire case - B Safety Net Inspection 10. Petrolling reister unable to maintaining 11. Required Singages to be review 12. Hydrant system to be check weekly once 13. Pump Room Inspection registar
1	Performance measurement would be carried out on monthly.
2	Daily reports , Incident reprot, VIP and Client visits must be recoreded in coordination with IPC
3	The penalty imposed / incentive awarded would be based on performance measurement rating obtained.
4	The performance would be measure by the Sohini tech park or their representative along with the operations team
5	Vendor performance shall be measured by Sohini Tech Park or their representatives. If the service providers not secured 75% for 2 back to back months warning letter will be issued
6	Penalty / incentive slabs would be as follows:
	Scoring	Deduction
	50-46	No deduction
	45-41	5% deduction in management fee
	40-31	10% deduction in management fee

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